How to handle difficult conversations
- Jan 18th 2017
- Knowledge - you should have all the details with you available for people who take decisions on data. They will appreciate if you are well prepared with past data as well as future potential solutions.
- Objectivity - Not everything is your mistake. Ensure that both parties understand what they are responsible for and how each of them have measured on those responsibilities. This is not a blame game but an objective view of the situation.
- Humbleness - Be the first to apologise for the situation and accept where you have failed. Don't try to push the blame downward or sideways to somebody or something else. Stand up and say you are responsible and accountable for this. This is the biggest challenge and most difficult to achieve. But has the most impact on the relationship.
- Positivity - Always be positive about the situation. There is nothing which can not be resolved. Everybody in this relationship wants the best and by being positive, the energy can be maintained to resolve and look at the future. Learn from the past but plan for the future at all times.
- Authenticity - Be truthful and share information!! This will always avoid heartburns and breakups because both sides are always aware of what is happening. Everybody has a choice than to rectify the situation before it goes out of hand.
Rajat is a Master Certified Coach (MCC) with over 18 years of industry experience and over 2500 hours of coaching experience, helping people and organizations attain maximum effectiveness. His background includes working with CXOs, senior managers, managers and board of directors of small private companies to multi-billion dollar publicly traded organizations.